Introduction to our privacy policy.

Hello, thank you for visiting our website, more specifically our privacy policy page. This page sets out to tell you what data we collect from people who use our website and how we use it and what action we take to make sure that your data is secure.

Throughout the contents below, Smokehousevapes Limited t/a Nanna’s Secrets may be referred to as “we“, “us“, or “our“.

The end-user (person viewing this website) throughout the contents of this page will be referred to as “you“, “customer” or “visitor.

Who we are

We are Smokehousevapes Limited registered in England and Wales.
Our company registration number is:  11000960
Our website address is: https://www.nannassecrets.co.uk

What personal data we collect and why

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

 

Contact Form

If you send a query via our contact forms, we will collect your name and e-mail address plus any data you enter into the message box. We will only respond to your query using this information and will never send you any marketing e-mails via this method.

Wholesale Registration Form

Information we collect when you enquire about a wholesale account with us, we will collect the following information, first name, last name, company name *, company number *, vat number *, e-mail address, phone, trading address and website URL *.
* This field is not required, but can be entered optionally.

Subscribing to our newsletters

You can subscribe to our newsletters easily, at the bottom of every page on our website there is a place to enter your e-mail address. Once you have done this, you will be subscribed to our newsletter mailing list. We will then periodically send you our marketing newsletters.

Placing an order on our website

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Reviews

If you leave a review on our website, your name and e-mail address will be collected and stored securely, we will never use this information to send you marketing e-mails. We may send you an e-mail to confirm your review.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from external websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use analytics on our website to track our visitors and sales.

Google Analytics (Google Inc.)

Cookie Name: utma / utmb / utmc / utmt / utmz / ga / gat / gid

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Data Controller: SMOKEHOUSE VAPES LIMITED20 Droylsden Wharf Road, Droylsden, Manchester, England, M43 6SR

Who we share your data with

We outline below who we share your data with and why, we will never share your data outside of the services listed below.

When placing an order on our website:

Retail Customers

Royal Mail

We share your name and address with Royal Mail for the delivery of your order and nothing else. Royal Mail will handle your data in accordance to the General Data Protection Regulation (GDPR). You can view Royal Mail’s Privacy Policy here

Wholesale Customers

DPD (Dynamic Parcel Distribution or Direct Parcel Distribution)

We share your name and address with DPD for the delivery of your order and nothing else. DPD will handle your data in accordance to the General Data Protection Regulation (GDPR). You can view DPD’s Privacy Policy here.

When signing up to our newsletter.

We use MailChimp to handle our subscribers data and to send e-mails to our customers who have opted in to receiving marketing e-mails. Data sent to MailChimp from us, is just your e-mail address. You can also provide your first name and last name if you wish to during the sign up process when your subscription is confirmed. MailChimp will handle your data in compliance with the General Data Protection Regulation (GDPR) and you can view MailChimp’s Privacy Policy here.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

translation missing: en.general.search.loading