Returns Policy

Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described;

By returning any item(s) to us, you are acknowledging and agreeing to our returns policy.

Nanna’s Secrets will accept all returns and grant a full or partial refund, where possible if the item is in its original and unopened packaging, if returned within 14 days.

If the item is not in its original packaging and opened and you return the item to us within 14 days, then you can still get a refund, however there will be a 25% restocking fee applied to any damaged or opened items. The 25% restocking fee is calculated before you receive your refund.

Any item(s) being returned to us will be done so at the cost of the consumer where any charges such as postage are applicable.

Please note, we will not refund your postage fee if you paid extra for anything other than our free delivery service. 

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